Conocerás qué son los rebotes en email, por qué pueden suspender tu cuenta y cómo corregirlos para mantener una buena entregabilidad en tus campañas.

Un rebote ocurre cuando un correo electrónico no se entrega o es rechazado por el proveedor del destinatario.

Existen dos tipos principales de rebotes:

CRMHUB monitorea la tasa de rebotes para cada cuenta. Si esta tasa supera el umbral recomendado (menos del 5%), se suspende temporalmente el envío de correos para proteger la reputación y la entregabilidad.

Una tasa alta de rebotes indica que se están enviando correos a direcciones inválidas o que filtros anti-spam externos están bloqueando los mensajes por comportamientos previos. Los proveedores de email y las redes anti-spam monitorean las tasas de rebote de cada correo que envías y utilizan esa información para suspender el envío de email de las cuentas con altas tasas de rebote. Las altas tasas de rebote impactarán negativamente tu entregabilidad de email.

Una tasa saludable de rebotes se encuentra entre 0% y 3%.

Durante la suspensión, solo se bloquea el envío de emails; el resto de las funciones de CRMHUB permanecen activas.

La suspensión temporal dura 12 horas. Para reanudar el envío rápidamente, se recomienda activar la verificación de emails.

Si la suspensión ocurre tres veces en siete días, el bloqueo será permanente hasta que se active la verificación de emails.

tu cuenta de CRMHUB puede ser restringida temporalmente del envío de emails debido a bloqueos por Proveedor de Email (ESP). Esto es parte de nuestra Política Anti-Spam diseñada para proteger tu reputación como remitente y asegurar altas tasas de entregabilidad.

Los bloqueos por Proveedor de Email ocurren cuando los principales proveedores de email (Gmail, Yahoo, Outlook, etc.) rechazan tus correos debido a:

A diferencia de los rebotes regulares, los bloqueos por Proveedor de Email se calculan por separado y activan restricciones inmediatas para proteger tu entregabilidad de email a largo plazo.

| Tasa de Bloqueo por Proveedor de Email | Acción | Duración | Nivel de Bloqueo | | :----------------------------------- | 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